What is the best way to deal with the sap hana support team?
Sap support team will require, in most cases, a dump file and more precisely a collection of trace files in order to carry on your incident request.
The quickest way to get a technical reply is to upload the diagnosis dump file while opening the sap incident request.
How to create a detail diagnosis dump file with hana studio?
If you have no access to the hana server, hana studio is the first and the best place to generate the diagnosis dump file. See also : How to use sap hana studio?
In is done in a matter of few clicks. The file generation could take from few seconds to few minutes to gather all trace files into a single compressed file.
1. Open the hana studio administration console
All you need is to connect to the right tenant database or systemdb and to open the hana studio administration console. From the administration console, select the "diagnosis tab".
2. and select the "diagnosis files" tab
There are 3 points to consider from the hana studio administration console:
- Make sure you are connected to the right tenant database ( ex TLS ),
- Select the "diagnosis tab",
- Identify the "diagnosis information" button on the window right handside
2. Click "Collect..." to start all the trace files collection
All trace and log files will be archived within a single collection file with the following name structure
[ fullsysteminfodump_< localhost >_< sapsid >_< yyyy >_< mm >_< dd >_< hh >_< mm >_< ss >.zip ].
The File is in a compressed format and is created on the server. You are not required to know in which directory the file is created as hana studio will bring up the file name for you.
How to retreive all diagnosis dump files with hana studio?
You have clicked the "Collect..." option and the job gathering all hana trace and log files is now finished. Go back to the main window and click again the "Diagnosis information button". Now Click the "History" option.
1. click on "history". A window opens with all collection file names
Old and new diagnosis files will be presented on a list. You will be able to manage those files from there.
How to download a diagnosis dump file from hana studio?
In order to upload the hana diagnosis dump file to the sap support site, you have to download it onto you PC. The procedure is straight forward. A windown opens with all new and old diagnosis files. You just need to select the file you want and click download.
2. Select a file name. Click the download collection... button