Finding a solution to a particular error or a specific problem on Sap Hana is not always possible. Hana is a very new product on the market and solutions may not be available outside SAP Support.
Sap support is available for any query and problem resolution.
In order to access the SAP support you have to be registered and have a valid User Id and Password. If you require a login, please contact your SAP administrator. A new user account will be created for you on the Sap support site.
What is the direct link to sap hana notes?
You have find or received a sap note number and you would like to have direct access to it, without going through a maze of sap notes and pages. Here is the direct access to the sap knowledge page from which you will be able to retrieve any sap notes. In order to log to any sap sites, you will need your id and password (Id and password provided by you sap administrator). If you register your connection with chrome or Firefox, you will get immediate access any time you open your web browser.
URL address to Sap Notes : https://support.sap.com/en/my-support/knowledge-base.html
What is the sap hana incident support URL address?
You have a sap hana issue and you would like to open or follow an existing incident on the sap support site. The following link will bring you straight to a page from which you will be able to choose a specific sap support task requirement. For Example, opening a new sap hana incident or view sap support solutions for all opened incidents.
URL address to SAP support: https://launchpad.support.sap.com/#
How to provide sap support with hana diagnosis files?
Whenever you call the sap support for an incident, you will be asked to upload a hana diagnosis file.
You are unlikely going to get a first technical support investigation without providing trace files.
Gathering hana trace files is easy and can be done in no time with hana studio.
Procedure to collect sap hana diagnosis files with hana studio?
Open Sap Hana studio interface, Select the tenant database or the SYSTEMDB. Right Click, open Configuration and Monitoring, Open administration, Select Diagnosis Files.
The procedure can be resumed as followed :
1/ Collect Traces and logs files into a dump file from Hana studio.
2/ Download the dump file to your PC.
3/ Upload the dump file from your PC to the sap support site.